Frequently Asked Questions
If your question isn’t answered here, we’re happy to help. Please get in touch.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-in is from 2pm and check-out is at 10am.
If arriving outside of office hours please contact reception for late arrival details.
Q: Is after hours check-in available?
If you’re arriving after 5pm (or after 11am on Sunday), please contact reception during office hours for late arrival details.
Q: Can I have a late check-out?
Late check-out may be requested and may incur a fee. It is subject to availability and cannot be guaranteed.
Q: When do I have to pay a deposit?
A deposit is taken at the time of booking to secure your stay.
Q: What are the reception hours?
Office hours are –
Monday – Saturday: 9am – 5pm
Sunday: 9am – 11am
Q: Can I book tours at reception?
Our reception team can assist with booking tours and local activities, from river cruises to day trips around the Sunshine Coast.
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes, free unlimited Wi-Fi is available in every apartment and throughout the common areas.
Q: What facilities do you have?
Facilities include a heated pool, our own small private beach on the Noosa River, a jetty, BBQ and lawn areas, and a guest laundry, with kayaks and paddleboards for hire. Visit our Resort page for more information.
Q: Is there car parking available?
There is undercover parking on the property for one car per apartment. We have two designated EV charging bays for guests with electric vehicles.
Q: Is all linen provided?
All bed linen and bath towels are provided, with fresh towels delivered daily. Pool and beach towels are available from reception, and linen for the sofa bed can be arranged for a small fee.
Q: How often are the rooms serviced?
Apartments are serviced weekly, with a mid-stay clean for stays of seven nights or more. Fresh bath towels are delivered to your door daily.
Q: Is the pool heated?
The pool is heated year-round and kept warmest through the winter months.
Location FAQ’s
General information about our location.
Q: How close are Hastings Street and Main Beach?
Hastings Street is approximately a four-minute, 250-metre walk on flat ground, with Main Beach running alongside it.
Q: Are there shops or restaurants nearby?
Hastings Street is just a short walk away, with cafés, restaurants, bars and boutique shopping, from morning coffee through to beachfront dining. Gympie Terrace in Noosaville, a short drive along the river, has more relaxed riverside dining.
Q: Is there public transport nearby?
Translink buses stop directly outside the resort in both directions, running to Noosa Junction, Noosaville, Tewantin, Sunshine Beach and further along the coast, with free holiday buses during peak periods. The Noosa Ferry also runs along the river between Noosa Heads and Tewantin, and taxis and rideshare are readily available.
Q: What is there to do in the area?
Noosa Main Beach and Noosa National Park are both within walking distance, and the Noosa River is right on our doorstep for kayaking, paddleboarding and boating. Further afield, the hinterland towns of Montville and Maleny, the Eumundi Markets and Australia Zoo all make easy day trips.
Q: Where can I buy groceries locally?
Milkbar on Hastings Street, stocks everyday essentials. There are also Coles and Woolworths supermarkets in both Noosa Junction and Noosaville, each about a five-minute drive.
