Frequently Asked Questions
Browse our frequently asked questions below
Can’t find an answer? Please don’t hesitate to contact our friendly reception team if you have a question that isn’t listed, we are more than happy to help!
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
If arriving out of office hours please contact reception for late arrival details.
Check out time is 10am
Q: Is after hours check-in available?
If arriving ofter hours please contact reception in office hours for late arrival details.
Office hours are
Q: Can I have a late check-out?
Late checkout is subject to availablility & charges may apply.
Q: When do I have to pay a deposit?
At the time of booking your accommodation. A deposit secures the booking.
Q: What are the reception hours?
Office hours are
Sunday: 9am – 11am
Q: Can I book tours at reception?
Most certainly! We have a tour desk at reception for your convenience
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes, we have free unlimited WiFi for guests, along with chromecast access to Netflix.
Q: What facilities do you have?
Please vist our Resort page for information about our facilities
Q: Is there car parking available?
Q: Is all linen provided?
Q: How often are the rooms serviced?
Bathroom linen is replaced daily and the rooms are serviced weekly.
Q: Is the pool heated?
The pool is heated in winter
General information about our location.
Q: How close is Hastings Street & the Main Beach?
Q: Are there shops or restaurants nearby?
Q: Is there public transport nearby?
Q: What local attractions are in the area?
There are many attractions in Noosa including Noosa Main Beach and the Noosa National Park.
The Noosa River and water sports.
Noosa Hinterland including Eumundi Markets, Montville & Maleny, Australia Zoo and many more.
Q: Where can I buy groceries locally?
Casual food shops are in Hastings Street. There is a main grocery shop nearby and others within 2 Klm